Care Navigation
Seamless, End-to-End Care
You’ll never be left to figure it out on your own.
Relax, we've got this
The healthcare system is a complex one. It’s common to feel overwhelmed by insurance paperwork, complicated billing, specialist appointments, and finding the right facilities for labs or imaging. If you need care outside of Crossover, your Care Navigator makes getting it simple, because they know how the system works and how to manage all of the moving parts.
Here are a few of the Care Navigation services we offer
Specialist referrals and setting appointments
Insurance eligibility, coverage, and deductible assistance
Healthcare paperwork management
Labs and imaging coordination
Preventive care and immunization up-to-date status
Member support
To be honest, I’m the worst at getting
all of the follow up care I need.
Not anymore!”
Let us take care of the details
We live in a busy world. The more simple it is to get care, the more inclined you’ll be to follow through. That’s why care navigation is built into our care model for all of our members. If your Crossover doctor or provider recommends an appointment outside of our scope—like an x-ray, a dermatology visit, or getting a sleep study—then your Care Navigator will guide you through the steps from start to finish.